HomeMy WebLinkAboutResolution 2010-160 N.C.S. 09/13/2010Resolution No. 2010-160 N.C.S.
of the City of Petaluma, California
APPROVING THE PURCHASE OF AN EDEN SOFTWARE PACKAGE TO
IMPLEMENT IVR (INTEGRATED VOICE RESPONSE) FOR UTILITY BILLING
WHEREAS, the City has purchased a number of modules of the Eden financial software
system from Tyler Technologies; and,
WHEREAS, the IVR software will enable the City's Utility Billing Customers to pay
bills and obtain information on balances by phone with payments being immediately posted; and,
WHEREAS, a phone based payment and inquiry system is necessary to facilitate
monthly billing in a cost effective manner; and,
WHEREAS, the Eden IVR Module can only be purchased from a sole source vendor
Tyler Technologies; and,
WHEREAS, the total cost of the software is $25,220 including maintenance for the
current fiscal year.
NOW, THEREFORE, BE IT RESOLVED by the City Council as follows:
Section 1. All of the recitals set forth above are true and correct, and this City Council
hereby so finds and determines.
Section 2. Pursuant to Petaluma Municipal Code Section 4.04.050, sole source
purchasing is permitted because the IVR software is integrated with the City's current utility
billing software to provide real time accounting for payments and Eden is a proprietary software.
The City Council hereby approves the purchase of the Eden IVR software module as a sole
source from Tyler Technologies in the amount of $25,220.
Section 3. This Resolution shall take effect from and after its adoption and approval.
Under the power and authority conferred upon this Council by the Charter of said City.
REFERENCE: I hereby certify the foregoing Resolution was introduced and adopted by the a Vve asto
Council of the City of Petaluma at a Regular meeting on the 13`h day of September,
2010, by the following vote:
City
AYES: Barrett, Vice Mayor Glass, Harris, Healy, Rabbitt, Renee, Mayor'forhatt
NOES:
None
ABSENT:
None
ABSTAIN:
None
ATTEST:
City Clerk
Resolution No. 2010-160 N.C.S. Page 1