HomeMy WebLinkAboutResolution 2015-189 N.C.S. 12/07/2015Resolution No. 2015 -189 N.C.S.
of the City of Petaluma, California
MODIFYING THE JOB SPECIFICATION FOR IT SPECIALIST I AND
AUTHORIZING THE POSITION ALLOCATION OF ONE IT SPECIALIST II
WHEREAS, the portfolio of the IT service catalog has expanded in the past several
years and is now comprised of many more advanced systems; and
WHEREAS, these advanced systems require higher - level, in -house support, work
typically performed by an IT Specialist II; and
WHEREAS, the City Manager/Personnel Officer has determined that an IT Specialist I
is not a current organizational requirement; and
WHEREAS, alternate staffing is appropriate for entry to j ourney level in the IT
Specialist classification series; and
WHEREAS, the City Manager/Personnel Officer has determined that operational needs
of the City support the addition of one IT Specialist II.
NOW, THEREFORE, BE IT RESOLVED that the City Council of the City of
Petaluma:
1. Authorizes modification of the IT Specialist I Job Specification; and
2. Authorizes the position allocation of one IT Specialist II effective with the adoption
of this Resolution.
Under the power and authority conferred upon this Council by the Charter of said City.
REFERENCE: I hereby certify the foregoing Resolution was introduced and adopted by the prowe •t as to
Council of the City of Petaluma at a Regular meeting on the 71h day of December, fol
2015, by the following vote:
City Att rney
AYES: Albertson, Barrett, Healy, Kearney, King, Vice Mayor Miller
NOES: None
ABSENT: Mayor Glass
ABSTAIN: None
ATTEST:
City Clerk Vice Mayor
Resolution No. 2015 -189 N.C.S. Page 1
Exhibit A
Information Technoloav Specialist I
City of Petaluma
CLASS SPECIFICATION
Date: 12 /7/2015
Job Class: 01 INS 1
Information Technologv Specialist I
Summary
Provide a variety of routine to difficult tasks related to information and telecommunication
systems including installation, configuration, repair and maintenance. The primary responsibilities
are single -user computers, printers, workstations, and Help Desk support.
Class Characteristics
General supervision is provided by the Information Technology Manager; responsibilities may
include the indirect supervision of support staff.
This is the entry-level class in the Information Specialist series. An incumbent hired as an
Information Specialist I works under close supervision and learns practices and procedures. As
experience is gained, there is greater independence of actions within established guidelines. This
class is distinguished from the Information Specialist II by level of independent actions.
This class is alternately, staffed with Information Technology Specialist II and incumbents may
advance to the higher level after gaining experience and demonstrating proficiency that meets
the qualifications for the higher -level class.
Essential Duties, Skills, and Demands of the Position
The duties, skills, and demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with a disability to perform the essential
duties, skills, and demands.
Duties:
Log and respond to Help -desk requests for information and technical assistance from a variety
of sources including other City departments and outside agencies. Assist users in resolving
operational problems such as hardware and software malfunctions. Assist in implementation of
information systems.
Read hardware and software documentation for the purpose of carrying out core assignments
and assisting users with identifying or solving problems; as assigned, prepare drafts of procedural
and other documentation and input for review and comment.
Inventories computer equipment and maintains computerized inventory system; orders and
maintains computer supplies.
Install computer work stations, printers and peripherals, maintains records and logs.
Install, configure, and troubleshoot general application software products.
As assigned, maintains liaison with relevant users or user groups and assists with determining user
needs.
Test desktop computer configurations for incorporation into standards.
Resolution No. 2015 -189 N.C.S. Page 2
Information Technology Specialist I
Perform regular maintenance functions to assure maximum performance and reliability; perform
software reloads and upgrades for desktop computer systems.
Schedule vendor maintenance and repair activities.
Assist in instructing City staff in the use of standard business and administrative software,
including word processing, spreadsheets and data base management; provides instruction as
necessary.
Perform related duties as assigned.
Skills /Abilities:
Install, configure, troubleshoot and operate various computer equipment, peripherals and
standard office equipment, including but not limited to desktop computers, hubs, switches,
audio /visual equipment, telephone equipment and accessories, wireless access client devices.
Develop and implement procedures for effective installation and maintenance of data
processing applications and computer equipment.
Assist users in determining computerized information system needs.
Organize, prioritize, and coordinate workload activities.
Identify and analyze computer and network administration problems, and take appropriate
corrective action within established guidelines.
Assist in establishing standards for personal computer system resources; analyze and evaluate
software and hardware products and upgrades.
Install, monitor, modify, and maintain system hardware and software; assist in preparing complex
computer programs for business applications.
Maintain accurate logs and records.
Communicate effectively both verbally and in writing.
Establish and maintain effective working relationships with those contacted in the course of the
work.
Physical Demands and Work Environment:
While performing the duties of this job, the employee is regularly required to sit at a desk for long
periods of time; intermittently stand, bend, squat, climb, kneel, and twist while working on
computer equipment, peripherals, and other ancillary equipment; climb ladders; climb under
desks; intermittently twist to reach equipment surrounding desk; perform simple grasping and
fine manipulation; use various hand tools and testing equipment in repair, adjustment, or
problem identification of computers and related equipment; use telephone; write or use a
keyboard to communicate through written means; and lift or carry weight of 50 pounds or less.
The employee frequently (daily) works with use of vehicle. Requires the ability to work in an
office environment where the noise level is usually moderate.
Resolution No. 2015 -189 N.C.S. Page 3
Information Technology Specialist I
Qualifications
Knowledae of:
Principles and operations of management information systems and peripheral equipment
(computers, networks, phones, internet, software and hardware applications, cabling printers,
routers, data lines and modems, etc.).
Operation of computer equipment, networked systems, related peripherals and software
applicable operating environments, commands, operating systems, structures, backup and
restore procedures, requirements, and procedures for set up.
Office management practices and procedures, including filing and the operation of standard
office equipment including networked copiers and audio /video systems.
Windows -based computer workstations and Windows XP use, configuration, installation, and
maintenance.
Microsoft Active Directory protocols, maintenance practices and procedures, to include
installation and maintenance practices and procedures.
Microsoft Office product suite and the use of applications to assist users and provide advanced
troubleshooting.
Education and Experience
Any combination equivalent to the education and experience likely to provide the required
knowledge and abilities would be qualifying. A typical way to gain such knowledge and
abilities would be:
Education:
Equivalent to graduation from high school and two years of completed college level coursework
in computer science or a closely related field.
Experience:
One year of progressively responsible experience in an environment involving computer
operation, including support for personal computers, networking, and server maintenance.
Certificates/ Licenses:
Possession of a valid California Class C driver's license.
Manufacturer's certification in Cisco networking, Microsoft enterprise products (server, MS
Office) is highly desirable.
Revised
12/07/2015
Resolution #:
2015 -189 N.C.S.
Established:
06/19/2006
Resolution #:
2006 -112 N.C.S.
Department:
City Manager
FLSA Status:
Non - exempt
Resolution No. 2015 -189 N.C.S. Page 4