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HomeMy WebLinkAboutStaff Report 3.H 04/18/2005CITY OF PETALUMA, CALIFORNIA 3.H AGENDA BILL April 18, 2005 Agenda Title: RESOLUTION AMENDING THE Meeting Date: CLASSIFICATION AND COMPENSATION PLAN BY April 18, 2005 ESTABLISHING THE NEW CLASSIFICATION, PAY RANGE AND UNIT ASSIGNMENT OF INFORMATION SYSTEMS Meetine Time: © 3:00 PM MANAGER, REVISING INFORMATION SYSTEMS ANALYST, ❑ 7:00 PM INFORMATION SYSTEMS TECHNICIAN AND ABOLISHING INFORMATION SYSTEMS ADMINISTRATOR Cateeory (check one): ❑X Consent Calendar ❑ Public Hearing ❑ New Business ❑ Unfinished Business ❑ Presentation Department: Director: Contact Person: �/�„Phone Number: Administrative Services Joseph D. Netter Pamala Robbins TYCPI(r 1/27343 Tim Williamsen 778-4573 _ Cost of Proposal: Account Number None Name of Fund: Amount Budgeted: Attachments to Agenda Packet Item: 1. Resolution Amending The Classification And Compensation Plan By Establishing The Classification, Pay Range, and Unit Assignment of Information Systems Manager, Abolishing The Classification of Information Systems Administrator And Revising Information Systems Analyst and Information Systems Technician. 2. Attachment A — Class Specifications for the positions of Information Systems Manager, Information Systems Analyst and Information Systems Technician. Summary Statement: After review Human Resources reconmiends that the City establish the classification, pay range, and unit assignment of Information Systems Manager to replace the obselete classification of Information Systems Administrator and update and revise the classification descriptions of Information Systems Analyst and Information Systems Technician. Recommended Citv Council Action/Sueeested Motion: Approval of the Resolution amending the City's Classification and Compensation Plan. Reviewed by Finance Director: Reviewad If” _I ti tvrnev: A r by City Manager: / `: Date: � Date: C_1� Ir1V N PR °'005 V6v'VDate: Revision # and Date Revised: File Code: CITY OF PETALUMA, CALIFORNIA APRIL 18, 2005 AGENDA REPORT FOR Resolution Amending the Classification and Compensation Plan by Establishing the New Classification, Pay Range and Unit Assignment of Information Systems Manager, Revising Information Systems Analyst, Information Systems Technician and Abolishing Information Systems Administrator EXECUTIVE SUMMARY: After review Human Resources reconnnends that the City establish the classification, pay range, and unit assignment of Information Systems Manager to replace the obselete classification of Information Systems Administrator and update and revise the classification descriptions of Information Systems Analyst and Information Systems Technician. BACKGROUND: Human Resources is working to bring current the City of Petaluma's Classification and Compensation Plan. Following a review of the Information Systems Division it was determined that the classification of Information Systems Manager be formally established to replace the classification of Information Systems Administrator. The classifications of Information Systems Analyst and Inf irmation Systems Technician were updated and revised to reflect changes in the industry. 3. ALTERNATIVES: Not adopt resolution. 4. FINANCIAL IMPACTS: None 5. CONCLUSION: Adoption of this revision in the City's Classification and Compensation Plan enables the City to keep its program updated and current. 6. OUTCOMES OR PERFORMANCE MEASUREMENTS THAT WILL IDENTIFY SUCCESS OR COMPLETION: Implementation of Resolution that amends the City's Classification and Compensation Plan. RECOMMENDATION: Approval of the Resolution and amendment of the City's Classification and Compensation Plan. Resolution No. N.C.S. of the City of Petaluma, California RESOLUTION AMENDING THE CLASSIFICATION AND COMPENSATION PLAN BY ESTABLISHING THE NEW CLASSIFICATION, PAY RANGE AND UNIT ASSIGNMENT OF INFORMATION SYSTEMS MANAGER, REVISING INFORMATION SYSTEMS ANALYST, INFORMATION SYSTEMS TECHNICIAN AND ABOLISHING INFORMATION SYSTEMS ADMINISTRATOR WHEREAS, the City wishes to ]seep current its Classification and Compensation Plan; and amendments and or revisions to the Classification and Compensation Plan are effective upon approval by the City Council; and WHEREAS, the City Manager/ Personnel Officer has determined that certain duties and responsibilities are appropriately allocated to the classification of Information Systems Manager (as attached hereto and marked Attachment A); and WHEREAS, the pay ranges and unit assignments for the classifications as listed below, are hereby reconnnended, effective with the adoption of this Resolution; and Classification Title Pay Range Per Month Unit Assienment Information Systems Manager $6,297.08-$6,607.34-$6,936.67-$7,283.33-$7,645.59 Unit 9: Mid -Management WHEREAS, the City Manager/ Personnel Officer has determined that the Information Systems Analyst and Information Systems Technician classification be amended to reflect industry (as attached hereto and marked Attachment A); and WHEREAS, the amended classifications as listed above, are hereby recommended, with the adoption of this Resolution; and WHEREAS, the City Manager/Persommel Officer has determined that the classification of hmformation Systems Administrator is no longer appropriate and recormnends the classification be abolished. NOW, THEREFORE, BE IT RESOLVED that the City Council does hereby approve the amendments to the Classification and Compensation Plan as written in this Resolution including the amendment in the Competitive Service of the Personnel System; and BE IT FURTHER RESOLVED, that this action is taken pursuant to Personnel Code 3.04.020 and Personnel Rules and Regulations (Rule IV- Classification and Rule V — Compensation) and, that the notice of this action has been properly posted. City of Petaluma, California Classification Description Classification Title: Information Systems Manager Department: Administrative Services FLSA Status: Exempt Last Revision Date: Established: 04/18/05 Resolution Number: Approved by: Human Resources Authority: City Council SUMMARY Plans, manages and directs the City's information systems services and functions. These functions include management and operations for administrative applications for the City; complex systems analysis to determine user needs and alternative solutions; oversees computer and telecommunication technology strategic planning and deployment. CLASS CHARACTERISTICS The Administrative Services Director provides general direction; responsibilities include the direct supervision of professional, technical and support services positions. ESSENTIAL DUTIES, SILLS, AND DEMANDS OF THE POSITION The duties, skills, and demands described here are representative of those that nnrst be met by an employee to successfully perform the essential finnctions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential duties, skills, and demands. Duties: Coordinate and oversee the development and implementation of short and long range planning related to the City's technology, including data processing and infonnation systems, telecommunications, internet connectivity and web presence, radio systems, alarm and signaling systems, energy management monitoring and controls, data acquisition and control systems and audio/video systems and electrical power. Ensure that acquisition of hardware and software is consistent with the City's overall computerization planning. Estimate job costs, set priorities, and coordinate equipment and software compatibility. Manage contractors and consultants that provide information technology -related services to the City. Advise departments of potential hardware or software applicability, problems, suitability. Represent the department at meetings for all projects that involve purchased or leased hardware and software and computing- and related services Page I of Respond to questions and complaints and coordinate operations with all departments. Provide advice and consultation, including particular hardware/software applications to meet user needs. Maintain current knowledge of changes, trends, and advances in software and hardware technology and make necessary recommendations for system and software enhancements and/or modifications. Develop and monitor the information technology budget. Maintain surveillance of general computer functioning and make operational adjustments as required. Monitor computer usage to ensure adequate network, computing and storage capacity. Dispatch appropriate contractors in response to problems with non -computing technology systems. Identify security problems to ensure integrity of the City's data and networked computing environment, to ensure data privacy, and to protect the City's investment in technology. Recommend and coordinate citywide employee training in computer usage and applications. Maintain the City's web site to standards, ensuring consistency, completeness, accuracy, thoroughness and usefulness for the public. Skills/Abilities: Plan, manage, and direct the City's information systems services and functions. Analyze complex technical problems, evaluate alternatives, and recommend effective solutions. Prepare accurate reports of operations and develop specialized information as required. Exercise sound independent judgment within established policy and procedural guidelines. Troubleshooting software and hardware problems in a complex networked computer environment. Diagnose problems with non -computer systems — electrical power, radio, signaling, and audio/video systems. Corn municate effectively both verbally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. Physical Demands and Work Environment: While performing the duties of this job, the employee is regularly required to sit; use the computer keyboard and mouse, use hands to finger, handle, or feel; reach with hands and arms; Peee 2 of 3 talk or hear; and taste or smell; stand, walk, and stoop, or crouch. Occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee will work in an office environment where the noise level is usually moderate. QUALIFICATIONS Knowledee of: Principles and practices of employee supervision, including work planning, review, and evaluation. Principles and methods of systems analysis and data base management. Principles and operations of a complex networked computing environment, including web servers, databases, internet connectivity, and wide area network technologies. Operating system sofhvare, date base software, utility software, and other software tools for daily administrative operations. Basic computer maintenance and diagnostic principles and practices. Aardware and sofhvare for personal, departmental, and enterprise computer business applications. Standard office practices and procedures. Education and Experience Any combination equivalent to the education and experience likely to provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: A Bachelor's degree with major work in data processing, electrical engineering or computer science. Exnerience: Five years of progressively responsible, professional experience in data processing, this includes systems analysis and at least three years experience in a supervisory capacity. Professional public sector experience is preferred. Other Reauirements: Possession of a valid California Class C driver's license. Must be willing to work outside normal working hours when necessary. Page 3 of 3 City of Petaluma, California Classification Description Classification Title: Information Systems Analyst Department: Administrative Services FLSA Status: Non-exempt Last Revision Date: 04/18/05 Established: 10/07/96 Resolution Number: Approved by: Human Resources Authority: City Council SUMMARY Performs a variety of technical management and support of City computer and telecommunication systems; provides consultation to departments to identify information management and telecommunication needs; researches and recommends standards and procedures for applying computer technology within the organizational and fiscal realities of the City. Installs, configures, and troubleshoots networked applications and systems. CLASS CHARACTERISTICS The Information Services Manager provides supervision; responsibilities may include the indirect supervision of technical or support staff. There are two positions in this classification. One classification performs duties primarily in network and server design and maintenance. The other classification performs duties primarily in sofrivare and progranuning design and maintenance. Duties will vary based upon designated area of responsibility. ESSENTIAL DUTIES, SHILLS, AND DEMANDS OF THE POSITION The duties, skills, and demands described here are representative of those that must be met by an enuployee to successfully perform the essential functions of this job. Reasonable accommnodations may be made to enable individuals with a disability, to perform the essential duties, skills, and dentands. Duties: Plan, design, and implement complex interdepartmental information systems to provide maximum usage and optimum performance within given resources. Meet with department directors and their representatives to determine information management and telecommunications needs in order to develop and design computer system requirements. Evaluate users' requests for new or modified computer programs to determine feasibility, costs and times required, compatibility with current system, and computer capabilities, and perform or oversee any enhancements or modifications. Consult with users to identify current operating procedures and clarify solution objectives. Page I oF4 Read manuals, periodicals, and technical reports to learn ways to develop solutions that meet user requirements, and to stay abreast of current technology concerning telecommunication and information systems. Analyze and evaluate vendor supplied software and hardware products in accordance with City requirements and specifications; recommend new or replacement products as appropriate; assist in or coordinate the acquisition, installation and application of vendor products; assist in the evaluation and monitoring of hardware and software support contracts. Monitor the status and usage of existing computing resources in order to make recommendations for appropriate or necessary hardware or software upgrades. Install hardware and software; off-the-shelf vertical products and departmental or enterprise wide system deployments. Resolve daily operational and technical problems with City computers and telecommunication systems; identify system problems and develop and implement appropriate solutions. Schedule and perform regular maintenance functions on software and hardware to assure maximum performance and reliability. Implement, evaluate, monitor, and maintain appropriate security procedures in order to protect the integrity and confidentiality of City systems. Plan, test, and implement programs to ensure system recovery from serious failures; respond from remote locations via networked remote control connection or in person when system failures or problems require it. Prepare and recommend standards for the installation and use of computer and telecommunication systems. Create configuration changes in network devices, including switches, routers, firewalls, and network servers. Prepare both technical and end-user documentation of policies and operating procedures Work closely with both technically proficient and non -proficient users to identify and provide for their computing needs; provide training on customized set-ups. Perform database maintenance duties, including backup, restore, and schema changes, develop queries and reports, and recover from error conditions. Perform webmaster duties, such as updates, upgrades; maintain consistency, completeness, accuracy of the City's website; work with departments to produce web content. Conduct application programming tasks and small projects; adapt and extend query and report capabilities of existing applications; in static and in dynamic data driven web installations. Page 2 of 4 Skills/Abilities: Intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information. Observe and problem solves operational and technical policy and procedure issues; interpret and explain technical concepts to less knowledgeable individuals. Identify and conceptualize user information needs; evaluate existing system software/hardware capabilities relative to those needs; and implement changes/adjustments or make recommendations as appropriate. Identify, analyze and assess computer and network administration problems, and take appropriate corrective action. Assist in establishing standards for personal computer system resources; analyze and evaluate sofhvare and hardware products and upgrades. Install, monitor, modify, and maintain system hardware and software; prepare complex computer programs for business applications. Produce queries, reports, entry/update screens and web pages from within a variety of programming environments — web, .Net, ASP, SQL environments. Networking device management; installation, upgrade, replacement, configuration, troubleshooting and repair of network routers, switches, network servers. Develop and maintain documentation required for purchasing, inventory, disposal, licensing, maintenance, and configuration. Train employees in the use of customized set-ups. Effectively handle multiple assignments. Connnunicate effectively both verbally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. Phvsical Demands and Work Environment: While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move weight up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles. The employee occasionally works with use of vehicle. The noise level in the work environment is usually moderate. Page 3 of 4 QUALIFICATIONS ICnowledee of. Principles and methods of systems analysis and their application in a municipal goverment setting. Hardware and software life cycles Use and limitations of service requirements of telecommunication and information systems. Current trends and developments in the field of telecommunications and information systems Operating systems and software packages including Windows and Unix Modern office procedures, methods, and equipment, including networked copiers and audio/video equipment. Application development environments — SQL, web programming techniques and practices. PC based desktop and network server hardware, configuration, maintenance, upgrade, troubleshooting and repair. Education and Exnerience Any combination equivalent to the education and experience likely to provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: A Bachelor's degree in a related field considered useful in information systems or thirty or more semester units in industry -specific coursework or manufacturer (Cisco, Microsoft) certification. Experience: Two years of progressively responsible, journey level experience in a computer environment similar to that used by the City, including networked computers and database applications (such as SQL Server, Informix, Progress, 4"' Dimension, Oracle) systems, web -based and email -based applications, personal computers, and network system. Other Requirements: Possession of a valid California Class C driver's license. Must be willing to work outside normal working hours when necessary Page 4 oro City of Petaluma, California Classification Description Classification Title: Information Systems Technician Department: Administrative Services FLSA Status: Non-exempt Last Revision Date: 04/18/05 Established: 03/90" Resolution Number: Approved by: Human Resources Authority: City Council SUMMARY Performs a variety of skilled generalist work tasks related to information systems functions including installation, configuration, repair and maintenance of computer systems, network devices and peripherals; provides technical support and limited training to users and assists with the design and implementation of new systems. CLASS CHARACTERISTICS The Information Systems Manager provides supervision; responsibilities may include the indirect supervision of technical or support staff. ESSENTIAL DUTIES, SKILLS, AND DEMANDS OF THE POSITION The duties, skills, and demands described here are representative of those that must be met by an employee to successfully perform the essential fimctions of this job. Reasonable accommodations may be made to enable individuals with a disability, to perform the essential ditties, skills, and demands. Duties: Desktop computer and network workstation/server environments Respond to computer disruptions and failures. Install, configure, troubleshoot and repair desktop computers, to department standards; install and configure standalone and networked printers, scanners, PDA, and wireless bridges and networks. Install, troubleshoot, and perform minor repairs and reconfiguration of network devices such as routers, switches, and firewalls with minor direction. Test desktop computer configurations for incorporation into standards. Install, configure troubleshoot commodity (off the shelf) software products. Assist City departments in determining computerized information system needs for single user applications. Pace I of Perform software reloads and upgrades for desktop computer systems. Perform system backups and restores on workstations and servers for Unix and Windows platforms. Provide user support to internal and external -users regarding operational, system, equipment and software questions and problems, implements system -wide security measures, perform preliminary diagnosis of hardware problems. Schedule vendor maintenance and repair activities. hmstall computer work stations, servers, printers and peripherals, maintains records and logs, perform system backups. Skills/Abilities: Installing, configuring, troubleshooting and operating various computer equipment, peripherals and standard office equipment, including but not limited to desktop computers, servers, routers, hubs, switches, audio/visual equipment, telephone equipment and accessories, mobile computing (vehicular) systems, wireless access devices, Developing and implementing procedures for effective installation and maintenance of data processing applications and computer equipment. Assisting users in determining computerized information system needs, organizing, prioritizing, and coordinating workload activities. Using initiative and sound independent judgment within established guidelines. Maintaining accurate logs and records. Troubleshooting network devices, computer hardware and software to resolve problems. Communicate effectively both verbally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. Phvsical Demands and Work Environment: On a continuous basis, sit at a desk for long periods of time; intermittently stand, bend, squat, climb, kneel, and twist while working on computer equipment, peripherals, and other ancillary equipment; climb ladders; climb under desks; intenmittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use various hand tools and testing equipment in repair, adjustment, or problem identification of computers and related equipment; use telephone; write or use a keyboard to communicate through written means; and lift or carry weight of 50 pounds or less. The employee frequently (daily) works with use of vehicle. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. Page 2 of 3 QUALIFICATIONS Knowledee of: Operation of computer equipment, networked systems, related peripherals and software applicable operating environments, commands, operating systems, structures, backup and restore procedures, requirements and procedures for set up. Microsoft Active Directory protocols, maintenance practices and procedures; Cisco wireless systems, switch, and router protocols, installation and maintenance practices and procedures. Microsoft Office product suite, sufficiently as to be capable of assisting users and providing advanced troubleshooting. Minor maintenance and troubleshooting for computers and related peripherals and software, office management practices and procedures, including filing and the operation of standard office equipment including networked copiers and audio/video systems. Education and Experience Any combination equivalent to the education and experience likely to provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education: Equivalent to graduation from high school and twenty or more semester units in specialized college level coursework. Manufacturer's certification in Cisco networking, Microsoft enterprise products (server, MS Office) is desirable. Experience: Two years of progressively responsible experience in a computer environment involving computer operations, including the use of personal computers, networking, and server maintenance. Other Reouirements: Possession of a valid California Class C driver's license. Must be willing to work outside normal working hours when necessary. Page 3 of 3