HomeMy WebLinkAboutRESOLUTION 2024-149 N.C.S. 11/18/2024 Docusign Envelope ID: ECC6B359-9A68-46EC-B352-653FA87244B3
Resolution No. 2024-149 N.C.S.
of the City of Petaluma, California
RESOLUTION OF THE CITY COUNCIL OF THE CITY OF PETALUMA AMENDING THE
CLASSIFICATION AND COMPENSATION PLAN AND AUTHORIZING AND ELIMINATING
POSITION ALLOCATIONS ASSOCIATED WITH THE REORGANIZATION OF THE
INFORMATION TECHNOLOGY AND DATA AND SYSTEMS DIVISIONS WITHIN THE
ECONOMIC DEVELOPMENT AND OPEN GOVERNMENT DEPARTMENT BY 1)
ESTABLISHING THE CLASSIFICATIONS AND PAY RANGES OF INFORMATION
TECHNOLOGY TECHNICIAN,INFORMATION TECHNOLOGY ANALYST,AND SENIOR
INFORMATION TECHNOLOGY ANALYST; 2) REVISING THE CLASSIFICATION
SPECIFICATION AND PAY RANGE OF BUSINESS SYSTEMS ANALYST; 3)AUTHORIZING
THE POSITION ALLOCATIONS OF TWO INFORMATION TECHNOLOGY TECHNICIANS,
TWO INFORMATION TECHNOLOGY ANALYSTS,AND THREE SENIOR INFORMATION
TECHNOLOGY ANALYSTS; 4) ELIMINATING THE CLASSIFICATIONS OF
INFORMATION TECHNOLOGY SPECIALIST I, INFORMATION TECHNOLOGY
SPECIALIST II,AND INFORMATION TECHNOLOGY SPECIALIST III; 5) ELIMINATING
THE POSITION ALLOCATIONS OF SIX INFORMATION TECHNOLOGY SPECIALIST IIS
AND ONE INFORMATION TECHNOLOGY SPECIALIST III; AND IF APPROVED, 6)
REVISING THE PAY RANGES OF GEOGRAPHIC INFORMATION SYSTEMS TECHNICIAN
I/II, GIs ANALYST, GIS ADMINISTRATOR,AND GIs MANAGER
WHEREAS, the Petaluma Municipal Code Section 3.04.020.1) authorizes the City Manager as the City's
Personnel Officer to prepare or cause to be prepared a position classification plan, including class specifications
and revisions of the plan; and,
WHEREAS, the Petaluma Municipal Code Section 3.40.020.E authorizes the City Manager to prepare or
cause to be prepared a plan of compensation and revisions thereof, covering all classifications in the competitive
service; and
WHEREAS, the City wishes to keep its Classification and Compensation Plan current, and in accordance
with Petaluma Municipal Code Section 3.04.020, amendments or revisions to the Classification and
Compensation Plan are effective upon approval by the City Council; and
WHEREAS, the technology landscape and reliance on technology to conduct essential city services has
expanded in recent years, warranting prompt review of the City's information technology and business systems
organizational structure and existing classifications; and
WHEREAS, an in-depth and multi-faceted review of the organizational structure, existing classifications,
operational needs,and work of existing incumbents supports the creation of two broad classifications: Information
Technology Technician (as attached in Exhibit A) and Senior Information Technology Analyst (as attached in
Exhibit B); and
WHEREAS, the reorganization maintains the existing classification structure of Business Systems Analyst
for DS, including the revision of the Business Systems Analyst classification specification(as attached in Exhibit
D), and converts the existing Information Technology Specialist 11 to Information Technology Analyst as its
counterpart for IT (as attached in Exhibit C); and
Resolution No. 2024-149 N.C.S. Page 1
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WHEREAS,the Information Technology Analyst was surveyed as the journey level classification within the
proposed organizational structure and the City Manager, acting as the Personnel Officer, recommends the pay
ranges be competitive with local jurisdictions to attract and retain top talent; and
WHEREAS,the pay ranges of Business Systems Analyst,Geographic Information Systems(GIS)Technician
1/II, GIS Analyst, GIS Administrator, and GIS Manager are aligned to Information Technology Analyst and
should be adjusted to maintain appropriate internal alignment; and
WHEREAS, the proposed action is exempt from the requirements of the California Environmental Quality
Act (CEQA) in accordance with CEQA Guidelines Section 15378(b)(4), in that, approving this action does not
meet CEQA's definition of a"project,"because the action does not have the potential for resulting either a direct
physical change in the environment or a reasonably foreseeable indirect physical change in the environment, and
because this is a personnel-related action that constitutes organizational or administrative activities of
governments that will not result in direct or indirect physical changes in the environment.
NOW,THEREFORE,BE IT RESOLVED,by the City Council of the City of Petaluma as follows:
1. Declares the above recitals to be true and correct and are incorporated into this resolution as findings of
the City Council.
2. Finds that the proposed action is exempt from the requirements of the California Environmental Quality
Act (CEQA) in accordance with CEQA Guidelines Section 15378(b)(4), in that, approving this action
does not meet CEQA's definition of a"project,"because the action does not have the potential for resulting
either a direct physical change in the environment or a reasonably foreseeable indirect physical change in
the environment, and because this is a personnel-related action that constitutes organizational or
administrative activities of governments that will not result in direct or indirect physical changes in the
environment.
3. Approves the amendment to the Classification and Compensation Plan as written in this Resolution,
including an amendment in the Competitive Service of the Personnel System as attached and incorporated
as Exhibits A- D.
4. Establishes the classification specifications of Information Technology Technician, Information
Technology Analyst, and Senior Information Technology Analyst (as attached in Exhibits A-C).
5. Revises the classification specification of Business Systems Analyst (as attached in Exhibit D).
6. Establishes the pay ranges of Information Technology Technician, Information Technology Analyst,
and Senior Information Technology Analyst and revises the pay ranges of Business Systems Analyst,
Geographic Information Systems Technician 1/II, GIS Analyst, GIS Administrator, and GIS Manager
to:
Resolution No. 2024-149 N.C.S. Page 2
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Proposed Salaries-IT Analyst set to market 4.65%Market Adi 1 2 3 4 5
Information Technology Technician hourly 5 39.99 $ 41.96 5 43.% 5 46.16 $ 43.48
monthly S 6,912.53 S 7,255.73 S 7,619.73 $ 8,001.07 $ 8,403.20
annual S 82,950.40 5 87,068.90 5 91,436.80 5 %,012.80 $ 1D0,833.40
1 2 3 4 5
Information Technology Analyst hourly $ 47.96 $ 50.23 $ 52.75 5 55.39 $ 53.17
monthly 5 8,295.73 5 8,706.53 $ 9,143.33 5 9,600.93 $ 10,082.80
annual S 99,548.80 S 104,478.40 $ 109,720.00 5 11-5,211.20 $ 120,993.60
1 7 3 4 S
Business Systems Ana lyst hourly 5 47.86 5 50.23 S 52.75 5 55.39 $ 53.17
monthly $ 8,295.73 5 9,706.53 5 9,143.33 5 9,600.93 5 10,082.80
annual 5 99,548.90 $ 1D4,478.40 S 1D9,720.00 $ 115,211.20 5 120,993.60
11 2 3 4 5
Sr Information Technology Analyst hourly $ 52.65 5 55.25 5 58.03 5 50.93 $ 63.99
monthly 5 9,126.00 $ 9,576.67 S 10,058.53 $ 10,561.20 $ 11,091.60
annual $ 109,512.00 5 314,920.00 5 120,702.40 5 126,734.40 $ 133,099.20
1 2 3 4 5
GIS Technician I hourly 5 33.23 S 34.98 S 36.63 $ 38.47 $ 4).40
monthly 5 5,759.87 S 6,045.97 5 6,349.20 S 6,668.13 S 7,D02.67
annual $ 69,118.40 1 5 72,550.40 5 76,190.40 5 90,017.60 5 84,032.00
1 2 3 4 5
GIS Technician I I hourly $ 39.88 5 41.86 5 43.96 S 46.16 5 4348
monthly 5 6,912.53 5 7,255.73 $ 7,619.73 S 8,001.07 5 8,403.20
annual 5 92,950.40 5 87,068.80 5 91,436.90 $ 96,012.80 $ 100,833.40
1 2 3 4 5
GIS Analyst hourly 5 47.86 5 50.23 S 52.75 $ 55.39 5 53.17
monthly $ 8,295.73 5 8,706.53 S 9,143.33 5 9,600.93 $ 10,D82.80
annual 5 99,548.80 $ 304,478.40 5 109,720.00 5 115,211.20 $ 120,993.60
1 2 3 4 5
GIS Administrator hourly S 52.65 5 55.25 5 58.03 5 60.93 $ 63.99
monthly 5 9,126.00 5 9,576.67 S 10,058.53 5 10,561.20 $ 11,091.60
annual 5 109,512.00 $ 114,920.00 5 120,702.40 5 126,734.40 $ 133,093.20
1 21 3 4 5
GIs Manager hourly $ 57.92 5 60.78 1 5 63.83 5 67.02 $ 73.39
monthly $ 10,039.47 $ 10,535.20 1$ 11,063.8' $ 11,616.80 $ 12,20).93
a n n u a 5 120,473.60 $ 126,422.40 S 132,766.40 5 139,401.60 $ 146,411.20
7. Authorizes the position allocations of two Information Technology Technicians,two Information
Technology Analysts, and three Senior Information Technology Analysts.
8. Eliminates the classifications of Information Technology Specialist I, Information Technology
Specialist II, and Information Technology Specialist III.
9. Eliminates the position allocations of six Information Technology Specialist Its and one Information
Technology Specialist III.
Under the power and authority conferred upon this Council by the Charter of said City.
REFERENCE: I hereby certify the foregoing Resolution was introduced and adopted by the Approved as to
Council of the City of Petaluma at a Regular meeting on the 18'day of November form: ned by:
F772024,by the following vote:
City ffiWAE941`30481D
AYES: McDonnell,Barnacle,Cader Thompson,Healy,Nau,Pocekay,Shribbs
NOES: None
ABSENT: None
ABSTAIN: None
DocuSigned by: F�TQo
ATTEST: '�
City Clerk Mayor
Resolution No. 2024-149 N.C.S. Page 3
Docusign Envelope ID: ECC6B359-9A68-46EC-B352-653FA87244B3
CITY OF PETALUMA
CLASS SPECIFICATION
L
Date: 11/18/2024
Job Class: 011TTC
A
18 5 Information Technology Technician
Summary
Perform a wide range of technical duties to provide effective customer support and training for
assigned technology functional areas; provide project support and maintenance for new and
modified systems, programs, and/or network servers and equipment. Depending on the area of
assignment, the incumbent may perform duties related to business systems or network systems.
Business Systems assignment duties include: Provide technical support for a variety of business
systems; provide customer support on vendor-supported systems including application updates,
assist with technical troubleshooting and development and maintenance of system documentation,
review of business processes, and implementation of system upgrades, modifications and customer
training.
Network Systems assignmentduties include: Troubleshoot and resolve system/application related
support requests pertaining to maintenance and administration of computer hardware and software
systems to meet business needs; install, upgrade, configure, test, and repair network servers,
peripherals, operating systems and/or applications.
Class Characteristics
General supervision is provided by a higher-level supervisor or manager; responsibilities may
include the indirect supervision of support staff. This is a journey-level classification. Incumbents
are expected to work independently and to perform the full range of duties for their area of
assignment.
Essential Duties,Skills,and Demands of the Position
The duties, skills, and demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with a disability to perform the essential duties, skills, and
demands.
Duties:
While majority of the duties assigned to a position typically fall within one of the following areas,
incumbents may also be assigned duties that cross multiple areas:
Business Systems:
Coordinate the development of documentation and implementation of training and procedures for
new systems and programs, coordinate with vendors, internal technical staff, management, and
system customers.
Assist departmental personnel in administering user profiles and rights in business applications.
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Information Technology Technician
Train and provide technical direction and support to customers and operators on software, and/or
custom applications; write procedures for utilizing software and applications.
Maintain cybersecurity awareness, remediate identified gaps or weaknesses, research and document
suspect emails and other cybersecurity attacks; escalate potentially damaging issues to management.
Coordinate development of basic reports and queries based on customers'needs and specifications;
perform file extracts and queries.
Assist in the implementation, coordination, testing, problem resolution, and procedure development
associated with department technology.
Assist in negotiating acceptable issue resolution and required delivery schedules with computer
software, hardware, and service vendors.
Serve on project teams; assist with project management.
Utilize the Help Desk to assist with business application problem resolution; including creating
tickets, coordinating documentation and testing and assisting departmental personnel with vendor
issues; document problem resolution and contribute to Help Desk knowledge base.
Research, analyze, and recommend resolution to reported issues in a timely manner.
Support contracted vendor technical staff on hardware and software projects and issues resolution.
Administer servers and workstations by installing and troubleshooting system software and
programs; administer system access and security.
Generate standard products such as reports, diagrams, exhibits, maps, and displays.
Perform and review daily, monthly, and annual jobs and reports associated with departmental
applications.
Perform related duties as assigned.
Network Systems:
Log and respond to help-desk requests for information and technical assistance from a variety of
sources including other City departments and outside agencies; assist customers in resolving
operational problems such as hardware and software malfunctions.
Read hardware and software documentation for the purpose of carrying out core assignments and
assisting customers with identifying and solving problems; prepare drafts of procedural and other
documentation for review.
Inventory computer equipment and maintain computerized inventory system; order and maintain
computer supplies.
Configure and install computer workstations, printers,peripherals, and mobile devices.
Maintain records and logs; update Help Desk tickets; communicate next steps to customers.
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Information Technology Technician
Install, configure, and troubleshoot general application software products, computer workstations,
printers, peripherals, audio/visual equipment, security cameras, cell phones, and tablets.
Serve as liaison with customers or customer groups and assist with determining needs.
Test desktop computer configurations for consistency with standards.
Perform regular maintenance functions to ensure compliance with cybersecurity policies and
principles, maximum performance, and reliability; perform software reloads and upgrades for
desktop and laptop computer systems.
Maintain cybersecurity awareness, remediate identified gaps or weaknesses, research and document
suspect emails and other cybersecurity attacks; escalate potentially serious issues to management as
applicable.
Schedule vendor maintenance and repair activities.
Assist in instructing City staff in the use of standard business and administrative software, including
word processing, spreadsheets, database systems; provide instruction as necessary.
Communicate with higher level staff regarding existing or potential problems, documentation,
testing, or scheduling concerns.
Perform related duties as assigned.
Skills/Abilities:
All positions:
Apply technical knowledge of automated systems hardware and software in the assistance and
support of customers.
Read, analyze, and interpret commonly related technical documents.
Define problems, collect, and interpret data, establish facts, draw valid conclusions, and take
appropriate corrective action within established guidelines.
Maintain accurate logs and records.
Understand principles of cybersecurity awareness and practices.
Prepare comprehensive technical and informational reports.
Organize, prioritize, and coordinate workload activities.
Operate office equipment including computers and supporting word processing, spreadsheet, and
database applications.
Communicate clearly and concisely, both orally and in writing.
Explain technical concepts in non-technical terminology.
Establish and maintain effective working relationships with those contacted in the course of work.
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Information Technology Technician
Business Systems (in addition to the list for all positions):
Understand customers' needs and recommend system modifications compatible with environment.
Prepare documents for system modifications.
Review, update, document, and test applications.
Understand basic principles of scripting and report writing tools.
Install, debug, and resolve software and application problems.
Network Systems (in addition to the list for all positions):
Install, configure, troubleshoot, operate, and maintain various computer equipment,peripherals, and
standard office equipment.
Install, monitor, modify, and maintain system hardware and software.
Develop and implement procedures for effective installation and maintenance of data processing
applications.
Recommend standards for personal computer system resources.
Physical Demands and Work Environment:
While performing the duties of this job, the employee is regularly required to sit at a desk for long
periods of time;intermittently stand,bend, squat,climb,kneel,and twist while working on computer
equipment, peripherals, and other ancillary equipment; climb ladders; climb under desks;
intermittently twist to reach equipment surrounding desk; perform simple grasping and fine
manipulation; use various hand tools and testing equipment in repair, adjustment, or problem
identification of computers and related equipment; use telephone; write or use a keyboard to
communicate through written means; and may infrequently lift or carry weight of up to 40 pounds.
The employee may occasionally work with the use of a vehicle. Specific vision abilities required by
this job include close vision, distance vision, color vision, peripheral vision, depth perception, and
ability to adjust focus. Requires the ability to work in an office environment where the noise level
is usually moderate.
Qualifications
Knowledge of:
All positions:
Operations, services, and activities of information systems.
Customer service principles,practices, operations, and procedures.
Training,procedure development, and documentation.
Software testing methodologies.
Principles,practices, and techniques of project management.
Principles of business letter writing and basic report preparation.
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Information Technology Technician
Office procedures, methods, and equipment including computers and applicable software
applications such as word processing, spreadsheets, and databases.
Pertinent federal, state, and local laws, codes, and regulations.
Business Systems (in addition to the list for all positions):
Application system software design.
System application purposes, database configurations, and process workflows; systems operations,
analysis, and modification.
Diagnosing, troubleshooting, and general maintenance of business application systems.
Local government business systems such as payroll, accounting, customer billing, land management
and/or enterprise asset management.
Productivity software, and query software tools.
Network Systems (in addition to the list for all positions):
Operational characteristics of local and wide area network systems, communication systems,
equipment, and devices.
Best practices for tracking and evaluating system performance.
Methods and techniques of testing, troubleshooting,problem solving, and maintenance of
computers, network, and communication system hardware and software.
Computer operating systems and architecture.
Principles and operations of peripheral equipment, including computers, phones, internet, software
and hardware applications, cabling printers, routers, and data lines.
Applicable operating environments, commands, structures,backup and restore procedures,
requirements, and procedures for set up.
Principles and practices of Microsoft Active Directory administration and maintenance.
Windows-based computer workstations and Windows use, configuration, installation, and
maintenance.
Microsoft office suite and other relevant applications to assist customers and provide
troubleshooting.
Education and Experience
Any combination equivalent to the education and experience likely to provide the required
knowledge and abilities would be qualifying. A typical way to gain such knowledge and abilities
would be:
Education:
Equivalent to an Associate's degree with major coursework in a discipline relevant to the area of
assignment.
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Docusign Envelope ID:ECC6B359-9A68-46EC-B352-653FA87244B3
Information Technology Technician
Experience:
Business Systems:
Two years of technical experience providing technical customer support for business systems
administration related to networked systems.
Network Systems:
Two years of technical experience in an environment involving computer operation,including support
for personal computers,networking, and server maintenance.
Substitution:
Additional years of relevant experience may substitute for the required education on a year for
year basis.
Certifications/Licenses:
Possession of a valid California Class C driver's license.
Additional Requirement:
Must be willing to work outside normal working hours when necessary.
Established: 11/18/24
Resolution#:
Department: Economic Development and Open Government
FLSA Status: Non-exempt
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Docusign Envelope ID: ECC6B359-9A68-46EC-B352-653FA87244B3
CITY OF PETALUMA
CLASS SPECIFICATION
L
Date: 11/18/2024
R' Job Class: 04SITA
A
18 5 Senior Information Technology Analyst
Summary
Perform and provide a lead role in a variety of professional level duties in the areas of design,
development, implementation, maintenance, administration, and support of computer hardware and
software systems to meet business needs. Depending on the area of assignment, incumbent(s) may
perform duties related to business or network systems.
Business Systems assigranent duties include: Consult with departmental customers to identify and
analyze business functions that can be improved by the implementation of new software solutions;
translate business requirements into system deployments, including the development of design
specifications; project management of new system implementation; configure enhancements to and
maintain existing systems.
Network Systems assignment duties include: Plan, design, and implement interdepartmental
information systems; project management for infrastructure projects; design, install, maintain,
configure, troubleshoot, and monitor network infrastructure and related system components
including servers and platforms. Develop and implement cybersecurity initiatives to reduce risk and
improve recoverability; implement cybersecurity tools, develop and test disaster recovery, incident
response, and continuity of operations plans.
Class Characteristics
General direction is provided by a higher-level manager; responsibilities may include the direct or
indirect supervision of professional, technical, and/or administrative support staff.
This is the advanced journey-level class in the Information Technology Analyst series. Positions at
this level are distinguished from other classes within the series by the greater level of responsibility
assumed, complexity of duties assigned, independence of action taken, and by the nature, scope,
and impact of decisions made. Incumbents perform the most difficult, complex, and responsible
types of duties assigned to classes within this series, which may include providing direct
supervision over assigned personnel.
Essential Duties,Skills,and Demands of the Position
The duties, skills, and demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with a disability to perform the essential duties, skills, and
demands.
Duties:
While majority of the duties assigned to a position typically fall within one of the following areas,
incumbents may also be assigned duties that cross multiple areas:
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Docusign Envelope ID:ECC6B359-9A68-46EC-B352-653FA87244B3
Senior Information Technology Analyst
Business Systems:
Provide project management for complex, multi-department modifications, interface programs, new
systems, information systems, databases, and annual updates; develop project plans, timelines, and
test scripts; prepare test data and lead testing efforts; evaluate test results and approve code changes
for deployment into a production environment.
Develop,prepare, and evaluate Requests for Proposals and contracts; gather functional and
technical requirements; assist with the evaluation of proposals and selection of vendor; prepare
vendor agreements and staff reports; monitor contract compliance and maintenance agreements as
assigned.
Evaluate new technology to determine compatibility with existing systems;prepare data flow
diagrams and process flow analysis for current and new automation to ensure maximum system
utilization and tasks assigned to correct work unit.
Develop detailed technical specification documents and requirements for complex system
modifications and interfaces; identify and coordinate resolution of issues and required modifications
on proposed solutions; make recommendations to ensure technical success; design documentation
and workflow of new and existing system specifications for integration; coordinate requirements,
priorities, and work between multiple vendors.
Lead the implementation, coordination, testing,problem resolution, and procedure development
associated with department technology.
Lead the negotiation of acceptable issue resolution and required delivery schedules with computer
software, hardware, and service vendors.
Coordinate the development of documentation and implementation of training and procedures for
new systems and programs, coordinate with vendors, internal technical staff, management, and
system customers.
Evaluate customer business needs and recommend technology solutions.
Develop and monitor the work plan for staff, assign work activities,projects, and programs; review
and evaluate work products, methods, and procedures; meet with staff to identify and resolve
problems.
Develop policy and procedural recommendations regarding implementation and maintenance of the
City's Enterprise Business Systems.
Oversee, review, and evaluate contracted vendor technical staff on hardware and software projects,
Participate in the development of information technology budgets; monitor and review budgets
throughout fiscal year.
Attend professional meetings and conferences to represent the department's needs and interests.
Coordinate development of custom reports, diagrams, exhibits, maps, displays, and queries based
on customers'needs and specifications; perform file extracts and queries; determine report
specifications.
Administer servers and workstations by installing and troubleshooting system software and
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Docusign Envelope ID:ECC6B359-9A68-46EC-B352-653FA87244B3
Senior Information Technology Analyst
programs; administer system access and security.
Oversee, perform, and review daily, monthly, and annual jobs and reports associated with
departmental applications.
Train and provide technical direction and support to customers on software, and/or custom
applications; write procedures for utilizing software and applications.
Provide professional customer support for a variety of business systems, including vendor-
supported systems and application updates.
Provide after-hours support as required; research, analyze, and resolve reported issues in a timely
manner.
Perform related duties as assigned.
Network Systems:
Lead, design, configure, install, and support information technology infrastructure, including
network equipment, servers, disk storage comprised of on-premise, cloud or hybrid components.
Provide project management for complex, multi-department modifications, interface programs, new
systems, information systems, databases, and annual updates; develop project plans, timelines, and
test scripts; prepare test data and lead testing efforts; evaluate test results and approve code changes
for deployment into a production environment.
Lead assigned projects, including equipment moves, design changes to the network and server
infrastructure, change in departmental software or hardware, network systems and/or operating
systems components and services in collaboration with other departments and standard operational
maintenance including appliance, software, and hardware upgrades.
Plan,prioritize, and review the work of personnel in assigned area.
Evaluate and prepare reports on operations and activities of assigned area; recommend
improvements and modifications.
Lead and/or support the planning,procurement, and administration of Office 365.
Recommend, implement, and/or lead the development of system policies,procedures, and plans
related to IT operations, cybersecurity,business continuity, and data management; assist in testing
incident response, disaster recovery, and business continuity plans.
Analyze departments' system and program problems and/or change in requirements; recommend
and oversee and/or implement software and/or hardware modifications, upgrades, or enhancements.
Install, configure, troubleshoot, test, and repair desktop computers and laptops to department
standards; participate in standards development; maintain desktop configuration control; install and
configure standalone and networked printers, scanners, and wireless bridges and networks.
Analyze and evaluate vendor supplied software and hardware products; recommend new or
replacement products; coordinate the acquisition, installation, and application of vendor products;
evaluate and monitor hardware and software support contracts.
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Docusign Envelope ID: ECC6B359-9A68-46EC-B352-653FA87244B3
Senior Information Technology Analyst
Implement, evaluate, monitor, maintain, and recommend appropriate security systems and operating
procedures.
Perform related duties as assigned.
Skills/Abilities:
Review upcoming guidelines, best practices, policies, and legal requirements with relevance to
different areas of systems infrastructure, stay current on ongoing government topics related to
information technology(IT).
Read, analyze, and interpret technical and numerical information; to reason logically, draw valid
conclusions, take appropriate actions and/or make appropriate recommendations.
Write reports, define problems, collect data, establish facts, and draw valid conclusions.
Identify, analyze, evaluate, diagnose, and recommend solutions to system problems.
Present information and respond to questions from elected officials, employees, clients, customers,
vendors, and the public.
Understand, interpret, explain, and comply with policies,procedures, and regulations, including
data confidentiality and privacy restrictions.
Plan, organize,prioritize, and process work to ensure that established deadlines are met; prepare
project plans and timelines.
Prepare and maintain documentation for procedures and processes related to area of assignment.
Identify and conceptualize customer information needs, workflow sequences, and data
requirements; evaluate existing system software/hardware capabilities relative to those needs; make
recommendations as appropriate; implement system changes/adjustments.
Develop operational procedures and training documentation; coordinate and provide customer
training.
Operate office equipment including computers and supporting word processing, spreadsheet, and
database applications.
Prepare and maintain documentation for system modifications.
Understand and apply applicable technology solution tools to automate manual processes.
Install, debug, and resolve complex software and system infrastructure problems.
Oversee and coordinate vendor technical staff on hardware and software projects and issues
resolution.
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Senior Information Technology Analyst
Prepare and monitor program budgets.
Communicate clearly and concisely, both orally and in writing.
Explain technical concepts in non-technical terminology.
Provide technical direction and training, oversee, and coordinate the work of lower-level staff.
Establish and maintain effective working relationships with those contacted in the course of work.
Physical Demands and Work Environment:
While performing the duties of this job, the employee is regularly required to sit at a desk for long
periods of time; intermittently stand,bend, squat,climb,kneel,and twist while working on computer
equipment, peripherals, and other ancillary equipment; climb ladders; climb under desks;
intermittently twist to reach equipment surrounding desk; perform simple grasping and fine
manipulation; use various hand tools and testing equipment in repair, adjustment, or problem
identification of computers and related equipment; use telephone; write or use a keyboard to
communicate through written means; and may infrequently lift or carry weight of up to 40 pounds.
The employee may occasionally work with the use of a vehicle. Specific vision abilities required by
this job include close vision, distance vision, color vision, peripheral vision, depth perception, and
ability to adjust focus. Requires the ability to work in an office environment where the noise level
is usually moderate.
Qualifications
Knowledge of:
Operations, services, and activities of an information system program, components, and architecture
including computer operating systems, networks, and databases.
Principles and practices related to Application System Life Cycle, including application software
selection, implementation, and support best practices.
Principles and practices related to project management,project budgets, and vendor management.
Application system software design, system application purposes, database configurations and
process workflows; systems analysis, operations, and modification.
Diagnosing, troubleshooting and general maintenance and repair standards.
Local government network infrastructure and/or business systems.
Principles and practices of local government budgeting for capital projects and operating expenses.
Best practices for tracking and evaluating system performance.
Customer service principles,practices, operations, and procedures.
Principles,practices, and techniques of change management theory.
Analytical research techniques.
Technical and business writing, report generation and automation theories.
Page 5 of 6
Docusign Envelope ID: ECC6B359-9A68-46EC-B352-653FA87244B3
Senior Information Technology Analyst
Training, procedure development and documentation.
Software testing methodologies.
Office procedures, methods, and equipment including computers and applicable software
applications such as word processing, spreadsheets, and databases.
Pertinent federal, state, and local laws, codes, and regulations.
Principles and practices of supervision.
Education and Experience
Any combination equivalent to the education and experience likely to provide the required
knowledge and abilities would be qualifying. A typical way to gain such knowledge and abilities
would be:
Education:
Equivalent to a Bachelor's degree in a discipline relevant to the area of assignment.
Experience:
Business Systems:
Four years of professional information technology experience in systems administration, analysis,
development, and project management related to networked and cloud-based systems.
Network Systems:
Four years of professional experience in hardware,software,and network systems design,installation,
and maintenance in a multi-platform information systems environment.
Substitution:
Additional years of relevant experience may substitute for the required education on a year for year
basis.
Certifications/Licenses:
Possession of a valid California Class C driver's license.
Additional Requirement:
Must be willing to work outside normal working hours when necessary.
Established: 11/18/24
Resolution#:
Department: Economic Development and Open Government
FLSA Status: Non-Exempt
Page 6 of 6
Docusign Envelope ID: ECC6B359-9A68-46EC-B352-653FA87244B3
CITY OF PETALUMA
CLASS SPECIFICATION
L
Date: 11/18/2024
Job Class: 011TAN
A
18 5 Information Technology Analyst
Summary
Perform a variety of professional level duties in the areas of analysis, design, development,
implementation, maintenance, and support of computer hardware and applications to meet business
needs; plan, design, and implement interdepartmental information systems; perform project
management tasks as needed; design, install,maintain, configure, troubleshoot, and monitor network
infrastructure and related system components including servers and platforms; assist in the
development and implementation of cybersecurity initiatives to reduce risk and improve
recoverability; implement cybersecurity tools, develop and test disaster recovery, incident response,
and continuity of operations plans. May oversee the Help Desk.
Class Characteristics
General direction is provided by a higher-level manager; responsibilities may include the direct or
indirect supervision of lower level technical and/or administrative support staff. This is a journey-
level classification and incumbents are expected to work independently and perform the full range of
duties.
The Information Technology Analyst is distinguished from the Information Technology Technician
in that the Information Technology Analyst describes positions with professional/analytical
responsibilities where the primary duties include the analysis of network system needs,the evaluation
of current systems, and the design of solutions to meet the identified network system needs. In
contrast,the Information Technology Technician describes positions with responsibility for providing
a broad range of routine and complex duties in support of specialized systems.
Essential Duties,Skills,and Demands of the Position
The duties, skills, and demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with a disability to perform the essential duties, skills, and
demands.
Duties:
Design, configure, install, and support information technology infrastructure, including network
equipment, servers, disk storage comprised of on-premise, cloud, or hybrid components.
Plan, coordinate, and facilitate assigned projects, including equipment moves, design changes to the
network and server infrastructure, change in departmental software or hardware, network systems
and/or operating systems components and services in collaboration with other departments and
standard operational maintenance including appliance, software, and hardware upgrades.
Oversee day-to-day activities of the Help Desk; manage priorities and assign tasks/tickets as
appropriate; assist with escalation of issues when necessary.
Page 1 of 5
Docusign Envelope ID:ECC6B359-9A68-46EC-B352-653FA87244B3
Information Technology Analyst
Develop and track Help Desk performance metrics; conduct root cause analysis and identify
organizational training needs.
Support the planning, procurement, and administration of Office 365.
Recommend system policies,procedures,and plans related to information technology(IT)operations,
cybersecurity,business continuity, and data management; assist in testing incident response, disaster
recovery, and business continuity plans.
Monitor cybersecurity and operational information sources; coordinate and/or implement patches,
upgrades, or business processes to improve cybersecurity and data integrity.
Research technical details related to assigned information technology area.
Produce documentation, contribute to knowledge bases, and develop internal and customer facing
procedures as appropriate.
Install, configure, troubleshoot, test, and repair desktop computers and laptops to department
standards; participate in standards development; maintain desktop configuration control; install and
configure standalone and networked printers, scanners, and wireless bridges and networks.
Analyze and evaluate vendor supplied software and hardware products; recommend new or
replacement products; coordinate the acquisition, installation, and application of vendor products;
evaluate and monitor hardware and software support contracts.
Attend professional meetings and conferences to represent the department's needs and interests.
Assist in the implementation, evaluation, monitoring, and maintenance of appropriate security
systems and procedures.
Design, implement, and monitor computer systems backup and restoration solutions.
Participate in standards development; maintain technology device configuration control; coordinate
the installation and support of network equipment, workstations, peripherals, and application
software.
Perform related duties as assigned.
Skills/Abilities:
Review upcoming guidelines, best practices, policies, and legal requirements with relevance to
different areas of systems infrastructure; stay current on ongoing government topics related to IT.
Read, analyze, and interpret technical and numerical information; to reason logically, draw valid
conclusions, take appropriate actions, and/or make appropriate recommendations.
Write reports, define problems, collect data, establish facts, and draw valid conclusions.
Identify, analyze, evaluate, diagnose, and recommend solutions to system problems.
Page 2 of 5
Docusign Envelope ID:ECC6B359-9A68-46EC-B352-653FA87244B3
Information Technology Analyst
Present information and respond to questions from elected officials, employees, clients, customers,
vendors, and the public.
Understand, interpret, explain, and comply with policies,procedures, and regulations, including data
confidentiality and privacy restrictions.
Plan, organize, prioritize, and process work to ensure that established deadlines are met; prepare
project plans and timelines.
Identify priorities in a rapidly changing environment;track multiple high priority tasks; communicate
with customers on progress related to task/project completion.
Prepare and maintain documentation for procedures and processes related to area of assignment.
Identify and conceptualize customer information needs,workflow sequences, and data requirements;
evaluate existing system software/hardware capabilities relative to those needs; make
recommendations as appropriate; implement system changes/adjustments.
Develop operational procedures and training materials; coordinate and communicate approved
changes.
Operate office equipment including computers and supporting word processing, spreadsheet, and
database applications.
Prepare and maintain documentation for system modifications.
Understand and apply applicable technology solution tools to automate manual processes.
Install, debug, and resolve software and system infrastructure problems.
Oversee and coordinate vendor technical staff on hardware and software projects and issues
resolution.
Prepare and monitor program budgets.
Communicate clearly and concisely,both orally and in writing.
Explain technical concepts in non-technical terminology.
Provide technical direction and training, oversee, and coordinate the work of lower-level staff.
Establish and maintain effective working relationships with those contacted in the course of work.
Physical Demands and Work Environment:
While performing the duties of this job, the employee is regularly required to sit at a desk for long
periods of time;intermittently stand,bend, squat,climb,kneel,and twist while working on computer
equipment, peripherals, and other ancillary equipment; climb ladders; climb under desks;
intermittently twist to reach equipment surrounding desk; perform simple grasping and fine
Page 3 of 5
Docusign Envelope ID:ECC6B359-9A68-46EC-B352-653FA87244B3
Information Technology Analyst
manipulation; use various hand tools and testing equipment in repair, adjustment, or problem
identification of computers and related equipment; use telephone; write or use a keyboard to
communicate through written means; and may infrequently lift or carry weight of up to 40 pounds.
The employee may occasionally work with the use of a vehicle. Specific vision abilities required by
this job include close vision, distance vision, color vision, peripheral vision, depth perception, and
ability to adjust focus. Requires the ability to work in an office environment where the noise level
is usually moderate.
Qualifications
Knowledge of:
Operations, services, and activities of an information system program, components, and architecture
including computer operating systems, networks, and databases.
Data networking, routing, Virtual LANs, firewall, and network device design configuration and
support.
Windows server,authentication,and directory management,on premise and cloud system integration.
Principles and practices related to project management,project budgets, and vendor management.
Diagnosing, troubleshooting, and general maintenance and repair standards.
Best practices for local government network infrastructure, design, implementation, and support.
Best practices for tracking and evaluating system performance.
Customer service principles,practices, operations, and procedures.
Principles,practices, and techniques of change management theory.
Analytical research techniques.
Technical and business writing, report generation, and automation theories.
Training,procedure development, and documentation.
Hardware and software testing methodologies.
Office procedures,methods,and equipment including computers and applicable software applications
such as word processing, spreadsheets, and databases.
Pertinent federal, state, and local laws, codes, and regulations.
Education and Experience
Any combination equivalent to the education and experience likely to provide the required
knowledge and abilities would be qualifying. A typical way to gain such knowledge and abilities
would be:
Education:
A Bachelor's degree from an accredited college or university with major course work in information
systems, information technology, computer science, or a related field.
Page 4 of 5
Docusign Envelope ID:ECC6B359-9A68-46EC-B352-653FA87244B3
Information Technology Analyst
Experience:
Two years of professional experience in hardware, software, and network systems design, installation,
and maintenance in a multi-platform information systems environment.
Substitution:
Additional years of relevant experience may substitute for the required education on a year-for-year
basis.
Certifications/Licenses:
Cisco, Microsoft, TIAA Network+, Security+or other technical certificate(s) are desirable.
Possession of a valid California Class C driver's license.
Additional Requirement:
Must be willing to work outside normal working hours when necessary.
Established: 11/18/24
Resolution#:
Department: Economic Development and Open Government
FLSA Status: Non-exempt
Page 5 of 5
Docusign Envelope ID: ECC6B359-9A68-46EC-B352-653FA87244B3
CITY OF PETALUMA
CLASS SPECIFICATION
L
Date: 11/18/2024
R' Job Class: 04BSAN
A (Prior Job Class: 04ITPA)
sg58
Business Systems Analyst
Summary
Perform a variety of professional level duties in the areas of analysis, design, development,
implementation, maintenance, and support of software systems and applications to meet business
needs; consult with departmental customers to identify and analyze business functions that can be
improved by the implementation of new hardware and/or software solutions; translate business
requirements into system deployments, including the development of design specifications; project
management of new system implementation; configure enhancements to and maintain existing
systems.
Class Characteristics
General direction is provided by a higher-level manager; responsibilities may include the direct or
indirect supervision of lower level technical and/or administrative support staff. This is a journey-
level classification and incumbents are expected to work independently and perform the full range of
duties.
The Business Systems Analyst is distinguished from the Information Technology Technician in that
the Business Systems Analyst describes positions with professional/analytical responsibilities where
the primary duties include the analysis of business system needs, the evaluation of current systems,
and the design of solutions to meet the identified business system needs. In contrast, the Information
Technology Technician describes positions with responsibility for providing a broad range of routine
and complex duties in support of specialized systems.
Essential Duties,Skills,and Demands of the Position
The duties, skills, and demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with a disability to perform the essential duties, skills, and
demands.
Duties:
Provide project management for modifications, interface programs, new systems, information
systems, databases, and annual updates; develop project plans,timelines, and test scripts;prepare test
data and lead testing efforts; evaluate test results and approve code changes for deployment into a
production environment.
Assist department customers with the development, preparation, and evaluation of Requests for
Proposals and contracts; gather functional and technical requirements; assist with vendor evaluation
and selection; assist with the preparation of vendor agreements and staff reports; monitor contract
compliance and maintenance agreements as assigned.
Review new technology to determine compatibility with existing systems;prepare data flow diagrams
Page 1 of 5
Docusign Envelope ID:ECC6B359-9A68-46EC-B352-653FA87244B3
Business Systems Analyst
and process flow analysis for current and new automation to ensure maximum system utilization and
tasks assigned to correct work unit.
Develop detailed technical specification documents and requirements for complex system
modifications and interfaces; identify and coordinate resolution of issues and required modifications
on proposed solutions; make recommendations to ensure technical success; design documentation
and workflow of new and existing system specifications for integration; coordinate requirements,
priorities, and work between multiple vendors.
Administer application system access,permissions,and security;work with customers to classify and
manage data, data integrity, confidentiality, and cybersecurity.
Evaluate customer business needs and recommend business processes or technology solutions.
Assist in the development of policies, procedures, and plans to maintain ongoing operations, data
integrity, and cybersecurity.
Coordinate, review, and evaluate contracted vendor staff on application software projects including
design and development, delivery schedules, issue resolution, and verification of results.
Develop and monitor project budgets for assigned systems.
Attend professional meetings and conferences to represent the department's needs and interests.
Generate or coordinate development of custom reports, diagrams, exhibits, maps, displays, and
queries based on customers' needs and specifications; perform file extracts and queries; determine
report specifications.
Perform and review daily, monthly, and annual jobs and reports associated with departmental
applications.
Train and provide technical direction and support to customers on software, and/or custom
applications; write procedures for utilizing software and applications.
Provide professional customer support for a variety of business systems, including vendor-supported
systems and application updates.
Provide after-hours support as required; research, analyze, and resolve reported issues in a timely
manner.
Perform related duties as assigned.
Skills/Abilities:
Review upcoming guidelines, best practices, policies, and legal requirements with relevance to
different areas of government business systems; stay current on ongoing government topics related
to IT.
Read, analyze, and interpret technical and numerical information; to reason logically, draw valid
conclusions, take appropriate actions and/or make appropriate recommendations.
Write reports, define problems, collect data, establish facts, and draw valid conclusions.
Page 2 of 5
Docusign Envelope ID:ECC6B359-9A68-46EC-B352-653FA87244B3
Business Systems Analyst
Identify, analyze, evaluate, diagnose, and recommend solutions to system problems.
Present information and respond to questions from elected officials, employees, clients, customers,
vendors, and the public.
Understand, interpret, explain, and comply with policies,procedures, and regulations, including data
confidentiality and privacy restrictions.
Plan, organize, prioritize, and process work to ensure that established deadlines are met; prepare
project plans and timelines.
Identify priorities in a rapidly changing environment;track multiple high priority tasks; communicate
with customers on progress related to task/project completion.
Prepare and maintain documentation for procedures and processes related to area of assignment.
Identify and conceptualize customer information needs,workflow sequences, and data requirements;
evaluate existing system capabilities relative to those needs; make recommendations as appropriate;
implement system changes/adjustments.
Develop operational procedures and training documentation; coordinate and provide customer
training.
Operate office equipment including computers and supporting word processing, spreadsheet, and
database applications.
Prepare and maintain documentation for system modifications.
Understand and apply applicable technology solution tools to automate manual processes.
Install, debug, and resolve software problems.
Prepare and monitor program budgets.
Communicate clearly and concisely, both orally and in writing.
Explain technical concepts in non-technical terminology.
Provide technical direction and training, oversee, and coordinate the work of lower-level staff.
Establish and maintain effective working relationships with those contacted in the course of work.
Physical Demands and Work Environment:
While performing the duties of this job, the employee is regularly required to sit at a desk for long
periods of time;intermittently stand,bend, squat,climb,kneel,and twist while working on computer
equipment, peripherals, and other ancillary equipment; climb ladders; climb under desks;
intermittently twist to reach equipment surrounding desk; perform simple grasping and fine
Page 3 of 5
Docusign Envelope ID:ECC6B359-9A68-46EC-B352-653FA87244B3
Business Systems Analyst
manipulation; use various hand tools and testing equipment in repair, adjustment, or problem
identification of computers and related equipment; use telephone; write or use a keyboard to
communicate through written means; and may infrequently lift or carry weight of up to 40 pounds.
The employee may occasionally work with the use of a vehicle. Specific vision abilities required by
this job include close vision, distance vision, color vision, peripheral vision, depth perception, and
ability to adjust focus. Requires the ability to work in an office environment where the noise level
is usually moderate.
Qualifications
Knowledge of:
Operations, services, and activities of an information system program, components, and architecture
including computer operating systems, networks, and databases.
Principles and practices related to Application System Life Cycle, including application software
selection, implementation, and support best practices.
Principles and practices related to project management,project budgets, and vendor management.
Application system software design, system application purposes, database configurations, and
process workflows; systems analysis, operations, and modification.
Diagnosing and troubleshooting application systems.
Local government business systems.
Customer service principles,practices, operations, and procedures.
Principles,practices, and techniques of change management theory.
Analytical research techniques.
Technical and business writing, report generation, and automation theories.
Training,procedure development, and documentation.
Software testing methodologies.
Office procedures,methods,and equipment including computers and applicable software applications
such as word processing, spreadsheets, and databases.
Pertinent federal, state, and local laws, codes, and regulations.
Education and Experience
Any combination equivalent to the education and experience likely to provide the required
knowledge and abilities would be qualifying. A typical way to gain such knowledge and abilities
would be:
Education:
A Bachelor's degree from an accredited college or university with major course work in
information systems, information technology,computer science, or a related field.
Page 4 of 5
Docusign Envelope ID:ECC6B359-9A68-46EC-B352-653FA87244B3
Business Systems Analyst
Experience:
Two years of professional information technology experience in systems administration, analysis,
development, and project management related to networked and cloud-based systems.
Substitution:
Additional years of relevant experience may substitute for the required education on a year for year
basis.
Certifications/Licenses:
Project Management or Business Systems Analysis certification(s) is desirable.
Possession of a valid California Class C driver's license.
Additional Requirement:
Must be willing to work outside normal working hours when necessary.
Established: 06/19/06
Resolution#: 2006-112 N.C.S.; 2021-123 N.C.S.;
Revised: 08/02/21; 11/18/24
Department: Various
FLSA Status: Non-exempt
Page 5 of 5